FAQ
99 xo FAQ — Withdrawals, Bonuses and Accounts
On this page you will find detailed answers to more than 20 questions about withdrawal methods at 99 xo, the verification process, member account management, live dealer game rules and bonus terms. Applicable to all mobile wallet users including bKash and Nagad. If you cannot find an answer, contact 24/7 live chat directly.
For 21+
bKash and Nagad supported
Bengali and English support
SSL encryption
Withdrawal Questions
Details on withdrawals via bKash, Nagad, Rocket, Upay and bank transfer.
To withdraw at 99 xo, first log in to your account on the 99 xo Login page. For any withdrawal-related issues, see the questions and answers below.
The minimum withdrawal amount at 99 xo is ৳800. This limit applies equally to all methods — bKash, Nagad, Rocket, Upay and bank transfer. Withdrawal requests below ৳800 will not be processed. Make sure your withdrawable balance is at least this amount before submitting a request.
Withdrawals via bKash, Nagad or any approved method at 99 xo generally take 5 to 30 minutes to process. In most cases the funds arrive within a few minutes of submitting the request. During peak banking hours or scheduled maintenance, processing may take a little longer.
If a withdrawal has been pending for more than the usual 5–30 minutes, first check whether your account verification is complete. Withdrawals from unverified accounts may be held. If verification is done, contact 99 xo's 24/7 live chat with your request number and the support team will look into it promptly.
No. At 99 xo, withdrawals must always go to a wallet or bank account registered in the member's own name. Withdrawals to a third-party wallet or an account under a different name are not accepted. This policy is in place to protect funds and prevent account misuse.
At 99 xo, withdrawals are currently available via bKash, Nagad, Rocket, Upay and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum withdrawal limit of ৳800 applies to all methods. Cryptocurrency and other international payment methods are not supported for withdrawals.
Verification and Documents
Learn about the identity verification process and which documents are required.
Verification is an important step at 99 xo to protect member information and funds. As per the site's terms and conditions, every member must register with accurate information.
99 xo may request verification at any time after registration, but it typically becomes mandatory at the time of the first withdrawal request. Verification may also be required for large transactions, unusual account activity or security reviews. Once completed, there are no further holds.
Yes. All documents are stored on 99 xo's servers with SSL encryption. The submitted information is used solely for identity verification and is never sold or shared with third parties. The site's privacy policy describes this in detail.
When verification is rejected, a message is usually sent explaining the reason — such as a blurry image, an expired document or a name mismatch. In that case, fix the issue and resubmit clear, updated documents. If you are unsure about the problem, contact 99 xo's live chat support — the team can assist in Bengali.
Generally, a National ID (NID), passport or birth registration certificate is accepted. You may need to submit clear photos of both the front and back of the document, along with a selfie holding the document. The document must be valid and not expired. Images must be clearly legible.
To prevent money laundering and ensure account security, 99 xo requires that the name provided at registration exactly match the name on the withdrawal wallet or bank account. If the names do not match, the withdrawal will be blocked and verification may be requested. It is important to enter your NID name correctly at the time of registration.
Member Account
Questions about login, password and account management.
Generally, logging in to 99 xo from a new device is not a problem — entering the correct username and password will get you in. However, for security reasons, OTP verification may be required the first time you log in from a new device. Keeping your registered mobile number active makes this process straightforward.
At 99 xo, usernames are generally a combination of English letters and numbers. Keep your password strong — a mix of at least 8 characters including uppercase and lowercase letters, numbers and special characters is recommended. Avoid easily guessable passwords such as your name or date of birth, and do not share your account details with anyone.
No. Each person may open only one account at 99 xo. If multiple accounts belonging to the same person are detected, all accounts may be cancelled and balances forfeited. This rule is strictly enforced to prevent bonus abuse and maintain a fair playing environment.
On the 99 xo Login page, click the "Forgot password?" option. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Use it to set a new password. If you run into trouble, ask for help via 24/7 live chat.
Live Dealer Games
Information on Baccarat, Roulette, Teen Patti and other live games.
In Baccarat you bet on one of three outcomes: Player, Banker or Tie. The hand whose total value is closest to 9 wins. 10s and face cards count as zero; all other cards are worth their face value. 99 xo's live casino features Evolution and Pragmatic Play Live tables with a Bengali-language interface.
Yes. The live casino section of 99 xo works fully in a mobile browser. Baccarat, Roulette and Teen Patti can be played on both Android and iOS. Live games are also accessible through the 99 xo app. Keep a stable internet connection for a good experience, as live streaming uses bandwidth.
Different live tables at 99 xo have different betting limits. Both low-limit tables for new players and high-limit tables for experienced players are available. The minimum and maximum bet amounts for each table are displayed on screen before you take a seat.
In Roulette, a spinning wheel contains numbers from 0 to 36. Betting on the exact number where the ball lands gives the highest return. You can also bet on red/black, odd/even or a range of numbers — these bets have a higher chance of winning but a lower return. 99 xo offers European Roulette and Lightning Roulette.
Yes. Teen Patti and Andar Bahar are available in 99 xo's live casino. In Teen Patti, three cards are dealt and the player with the best hand wins. In Andar Bahar, the dealer turns over one card and you bet on which side — Andar or Bahar — a card of the same value will land on.
Bonus Terms
Information on wagering requirements, how to claim bonuses and their validity periods.
For more details on 99 xo's bonus programme, visit the 99 xo VIP page, where cashback and VIP benefits are discussed in full.
Wagering means placing the bonus amount in bets a specified number of times. The wagering requirement for 99 xo's welcome bonus is 25 times the bonus amount. Example: depositing ৳1,000 gives a bonus of ৳2,000 — you must wager ৳2,000 × 25 = ৳50,000 before withdrawing winnings from the bonus.
No. The 200% bonus, up to ৳8,000 on your first deposit at 99 xo is available to each member only once. If the same person tries to claim the bonus by opening multiple accounts, all accounts may be cancelled. Other ongoing promotions such as the weekly reload bonus can be claimed regularly.
Generally, slot games count in full toward wagering requirements. Live casino games such as Baccarat and Roulette may count partially. Some games may be excluded from wagering requirements entirely. How much each game contributes is stated in the applicable terms and conditions at the time of claiming the bonus — read them carefully.
Each bonus has a specific validity period within which the wagering requirement must be completed. Once the period expires, any unused bonus and winnings earned from it may be cancelled. Validity periods differ between bonuses, so it is important to read the specific terms when accepting a bonus.
First, open a new account at 99 xo (you must be 21+). Then make your first deposit — minimum ৳200. A 200% bonus is added automatically or via promo code. Example: deposit ৳8,200 and you get ৳8,000 in bonus, making your total balance ৳16,200 — however, a wagering requirement of ৳8,000 × 25 = ৳2,00,000 must be met.
If you don't find the answer to your question, contact us
The 99 xo support team is available seven days a week, twenty-four hours a day.
24/7 Live Chat
Click the live chat button in the bottom right corner of any page on the site. Support is available in both Bengali and English. Most common questions are answered quickly through this channel.
Email Support
For detailed issues, contact us by email. Attaching screenshots or documents helps resolve matters faster.
[email protected]Play responsibly. This site is for people aged 21 and above only. Visit the Responsible Gaming page for guidance on setting limits and managing your budget.