99 xo Responsible Gambling Guide
Enjoy gambling as entertainment — mindfully and safely. 99 xo wants every member to know their own limits and seek support when needed.
What Is Responsible Gambling and Why It Matters
Casino or sports betting is a form of entertainment, but it stays that way only when done in a controlled and mindful manner. Responsible gambling means paying attention to your time, money, and mental state while you play. At 99 xo we believe player protection is the highest priority. On this page you will find out how to set limits for yourself, recognize warning signs, and get support when needed.
Our Terms and Conditions clearly state that no person under the age of 21 may open an account or play at 99 xo. Age verification is an integral part of our registration process and is mandatory for all members.
Thinking of gambling as a source of income can make problems worse. It should always be viewed as entertainment. If you find that gambling is having a negative effect on your daily life, relationships, or finances, please use our tools or ask for support.
Core Principles
- Only members aged 21 and above may play
- Do not play beyond your set budget
- Do not play to recover money you have lost
- Do not bet with borrowed money
- Do not play when drinking or under mental stress
Limit Control Tools
99 xo gives every member the ability to control their own gambling experience. To use any of the tools below, let us know via our 24/7 live chat.
Deposit Limit
Set the maximum amount you want to deposit on a daily, weekly, or monthly basis. Once the limit is reached, deposits will be stopped automatically.
Loss Limit
Set a maximum on how much you are willing to lose within a given period. Once this limit is reached, your ability to play will be temporarily suspended.
Session Time Limit
Decide in advance how many hours you will play each day or each week. You will be notified when the set time is up and the session will end.
Bet Limit
Specify the maximum amount you will place on a single bet. This limit will protect you from large losses in moments of impulse.
Temporary Break
If you want to take a short break, request that your account be temporarily closed for anywhere from 24 hours up to 30 days.
Self-Exclusion
If you want a longer break, request self-exclusion for 6 months or permanently. Promotional communications are also stopped during self-exclusion.
To activate or change any of these tools, contact us via live chat at any time. For more information, read our FAQ.
How to Recognize Warning Signs of a Problem
If you notice any of the following in yourself or someone close to you, it is important to take action in time.
Going Beyond Your Budget
You are spending more than the amount you decided on in advance and cannot stop yourself.
Trying to Win Back Lost Money
After a loss, the thought of playing again to recover the loss comes to mind, and you are gradually placing larger bets.
Neglecting Family and Work
You are unable to give time to your family or your focus at work is declining because of gambling.
Betting with Borrowed Money
You are borrowing money from friends, family, or any other source to gamble and are struggling to pay it back.
Gambling in Secret
You are hiding your gambling from family or friends and lying about it.
Mental Restlessness
You feel irritable when you lose, have trouble sleeping, or feel anxious when you cannot gamble.
21+ Age Limit and Minor Protection
The minimum age to open an account, make a deposit, and take part in any betting or casino activity at 99 xo is 21. Age is verified at registration and proof of identity may be requested at any stage.
If anyone under 21 lives in your household, make sure they cannot access your account. Use a password on your device and do not share your login details with anyone. For more information on account security, see our Privacy Policy.
We advise parents to monitor the online activity of minors and to use parental control software on their devices. If you suspect that a minor is using an account, notify our support team immediately.
Minimum age for all casino and betting activities
99 xo's Commitment — Player Protection
We continuously improve our protection measures. When unusual gambling patterns are detected, our team proactively contacts the member. All data is secured with SSL encryption.
Where to Get Help
Admitting there is a problem takes courage. Reach out through any of the channels below — our goal is to support, not to judge.
Live Chat
Contact 99 xo's 24/7 live chat. Support is available in both Bengali and English. You can request self-exclusion or limit-setting here.
Email Support
Write to us by email with your details. Our team responds quickly. All matters are handled with full confidentiality.
Family and Friends
Talk openly with a trusted family member or friend. Support from people close to you is the most effective help in recovery.
Professional Counselling
Speak with a mental health professional or counsellor. Gambling addiction is a recognised mental health condition — seeking professional help is the right step.
Learn About Self-Exclusion
Self-exclusion is a formal step where you request that your account be suspended for a set period. At 99 xo, the self-exclusion period is a minimum of 6 months and can be permanent. During this period, login, deposits, withdrawals, and all betting activity are completely disabled.
During self-exclusion, we do not send any promotional emails or messages. To reactivate your account after the period ends, you must contact the support team yourself and go through a cooling-off period.
If you need help during self-exclusion or require assistance with anything else, contact our team via live chat or email. You can learn more about the site's goals and values on our About Us page.
Steps to Self-Exclude
- Submit a self-exclusion request via live chat or email
- Choose your period (6 months / 1 year / 2 years / permanent)
- Complete identity verification
- Your account will be closed once the confirmation message is received
- If you do not reapply after the period ends, the account will remain closed
Please Note
Once self-exclusion begins, it cannot be cancelled before the set period ends.
Any balance during self-exclusion can be withdrawn, but new deposits or betting are not possible.
After permanent self-exclusion, account recovery is very limited and requires a lengthy verification process.