99 xo Privacy Policy
Your personal information is safe with us. Read this policy to learn how 99 xo collects, uses, and stores your data.
This Privacy Policy ("Policy") sets out our commitments and obligations regarding the collection, processing, storage, and use of personal information belonging to users of the 99 xo platform. When you create an account on 99 xo, browse the site, or use our services, you are considered to have agreed to the terms of this Policy.
To understand the full rules and conditions for using our services, please read our Terms and Conditions, which contain detailed regulations on platform use. This Privacy Policy is a supplementary document to those terms.
Section 1
Scope of Data Collection
99 xo collects specific types of information for various purposes. This information falls into two main categories: information you provide directly, and information collected automatically while you use the platform.
1.1 Information You Provide Directly
- Full name and date of birth (for age verification — users under 21 cannot register)
- Mobile number and email address
- National ID or passport details (when identity verification is required)
- Payment information — such as your bKash, Nagad, Rocket, or Upay number, or bank account details
- Messages or complaints you send when contacting our support centre
1.2 Automatically Collected Information
- Device type, operating system, and browser information
- IP address and general connection location information
- Time spent on the site, pages visited, and click patterns
- Login time, logout time, and session information
- Information obtained through cookies and similar tracking technologies
Section 2
Purpose of Data Use
99 xo uses collected information only for legitimate and transparent purposes. We process your information for the following reasons:
2.1 Account Management and Security
We need your registration information to create, verify, and maintain your account. This process also includes confirming age, verifying identity, and preventing fraudulent activity. Every account benefits from SSL encryption and two-factor verification.
2.2 Transaction Processing
We need your payment information to correctly process deposit and withdrawal requests. This information is used solely to verify and complete transactions; it is not sold or transferred to third parties.
2.3 Customer Support
Our 24/7 live chat and email support team needs to access your account and transaction information to resolve your issues. This access is limited and available only to authorised staff.
2.4 Responsible Gaming Monitoring
We are mindful of the wellbeing of our users. By analysing playing patterns, we try to identify risky behaviour and offer assistance when needed. To learn more, visit our Responsible Gaming page, where various ways to keep yourself safe are discussed.
2.5 Platform Improvement
User experience analysis is used to improve 99 xo's interface, game sections, and overall service quality. Information used for this purpose is not personally identifiable — it is processed in the form of aggregate statistics.
Section 3
Data Storage and Security Measures
99 xo follows industry-standard technologies and practices to protect user data.
3.1 Encryption and Security Layers
All data is transmitted in encrypted form using SSL/TLS technology. Stored data is also kept on encrypted servers, with multiple security layers in place to prevent unauthorised access.
3.2 Access Control
Only staff members for whom access to your personal information is essential to their work may access it. Every access is logged and audited regularly.
3.3 Data Retention Period
Information may be retained for a specified period while your account is active and after it is closed. Records of financial transactions are retained for the long term in accordance with applicable regulations.
Section 4
Data Sharing with Third Parties
99 xo does not sell your personal information or transfer it to third parties for marketing purposes. However, there are specific circumstances where sharing information may be necessary:
4.1 Payment Processors
The necessary information is shared with the relevant institutions to process transactions through payment methods such as bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely to complete the specific transaction.
4.2 Technology Service Providers
We work with trusted technology partners to operate the platform. These organisations are contractually obligated to maintain data confidentiality and may not use the information they receive for any other purpose.
4.3 Legal Obligations
We may be obligated to provide information in response to a lawful order, warrant, or applicable legal requirement from a competent authority. In such cases, we will provide only the information specifically required by the order.
Section 5
Cookies and Tracking Technologies
The 99 xo website uses cookies and similar technologies that help improve your browsing experience.
5.1 Essential Cookies
These cookies are necessary for the basic functioning of the site. They are used for tasks such as maintaining login sessions, verifying security tokens, and saving form data.
5.2 Analytics Cookies
Analytics cookies are used to understand which pages are used most, where errors exist, or which sections need improvement. This information is not personally identifiable.
5.3 Cookie Control
You have the right to block or delete cookies from your browser settings. However, please note that disabling certain cookies may cause some features of the site to not function properly.
Section 6
Your Rights and Controls
You have certain fundamental rights over your personal information, which 99 xo respects and supports you in exercising.
6.1 Right to Access
You may request to know what information we hold about you. Such requests can be made through our support team and will be responded to within a reasonable time.
6.2 Right to Correction
If any information on your account is incorrect or outdated, you may request that we correct it. After identity verification, the correct information will be updated.
6.3 Right to Close Your Account
You may close your 99 xo account at any time. Once the account is closed, most of your information will be deleted after a specified period, though records of financial transactions may be retained in accordance with applicable regulations.
6.4 Right to Opt Out of Marketing Messages
If you do not wish to receive promotional emails or messages, you may withdraw this consent at any time. To do so, change your account settings or notify our support team.
Section 7
Protection of Minors' Data
99 xo strictly prohibits use of its services by anyone under the age of 21. Age is verified at registration, and in suspicious cases, identity documents may be requested for account verification. If a minor's information enters our system, the account will be closed immediately upon detection and the relevant information will be deleted.
Section 8
Policy Changes and Updates
99 xo reserves the right to amend this Privacy Policy from time to time. If significant changes are made, users will be notified via their registered email or through a notice on the platform. Continued use of the site after any changes will be taken as your agreement to the updated policy.
If you wish to see the policy history or a previous version, please ask our support team.
Section 9
Contact and Complaints
If you have any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us:
- Live Chat: 24/7 direct support in Bangla and English
- Email: [email protected]
Our team is committed to responding to your request within a reasonable time. For general questions, you may also check our FAQ section — it contains answers to many common questions about accounts, payments, and gaming.