99 xo Terms and Conditions
Please read all the terms below carefully before using this platform. By accessing the site or creating an account, you are considered to have automatically accepted these terms.
1. General Introduction and Applicability
These terms and conditions ("Terms") apply to the 99 xo platform and all services operated under it. When you register on this site, log in, or participate in any gaming activity, you agree to be fully bound by these Terms.
99 xo provides an online gaming service for users in Bangladesh, offering casino games, sports betting, live casino, and various other entertainment options. These Terms are written in Bengali and that version is the authoritative text of this agreement.
For detailed information about the site's services, company identity, and operations, please read our About Us page.
2. Eligibility and Age Requirement
99 xo's services are only for individuals who are legally eligible to participate in online gaming. An account cannot be created unless the following conditions are met:
- The user must be at least 21 years of age.
- Online gaming must be legal in the country or region from which access is made.
- A person must operate an account on their own behalf — not on behalf of anyone else.
- The user is of sound mind and is using this service voluntarily.
- The user has not previously been subject to any restriction imposed by 99 xo.
If any discrepancy is found during age verification, 99 xo reserves the right to suspend or close that account at any time, and any transactions on that account may be voided.
3. Account Registration and Management
3.1 Registration Process
Each user may create only one account. Information provided at registration — such as name, mobile number, and date of birth — must be accurate and up to date. Registration with incorrect information may result in the account being cancelled.
3.2 Password and Security
It is the user's responsibility to keep their account login details completely confidential. If someone accesses your account without your permission, notify 99 xo support immediately. 99 xo is not responsible for any loss resulting from sharing a password.
3.3 Identity Verification (KYC)
99 xo may require identity verification at any time to ensure transaction security. Users may be asked to submit a copy of their national ID card or passport. Withdrawals may be temporarily delayed until verification is complete.
4. Deposits, Withdrawals and Payments
4.1 Deposit Methods and Minimum Amount
Deposits at 99 xo can be made using bKash, Nagad, Rocket, Upay, and bank transfer (e.g. Dutch-Bangla Bank, Islami Bank, BRAC Bank). The minimum deposit amount for each method is ৳200.
4.2 Withdrawal Methods and Timeframe
The same methods — bKash, Nagad, Rocket, Upay, and bank transfer — apply for withdrawals. The minimum withdrawal amount is ৳800. After a successful request, funds are generally sent within 5 to 30 minutes.
4.3 Transaction Verification
Any deposit or withdrawal request may be reviewed by 99 xo's security team. If a suspicious transaction is identified, 99 xo reserves the right to temporarily hold it in the interest of security.
5. Bonuses and Promotional Offers
5.1 Welcome Bonus
New members will receive a 200% bonus on their first deposit, up to ৳8,000. The wagering requirement for this bonus is 25 times the bonus amount. For example, a deposit of ৳1,000 adds ৳2,000 in bonus, bringing the total balance to ৳3,000, and ৳2,000 × 25 = ৳50,000 must be wagered before withdrawal.
5.2 Other Promotions
Various promotions are available, including a weekly reload festival, special Friday deposit rewards, offers for slots players, birthday gifts, and friend referral rewards. Each offer has its own wagering requirements and eligibility rules, which are stated in the relevant offer description.
5.3 Bonus Abuse
Claiming bonuses using multiple accounts, coordinating with others to obtain bonuses, or attempting to manipulate the bonus system in any way will result in the bonus on that account being cancelled and the account may be permanently closed.
6. Gaming Rules and Fair Use
6.1 Game Usage Terms
99 xo offers various types of games including slots, live casino, sports betting, and fishing games. Each game has its own rules, which are displayed during gameplay. If a technical fault produces an abnormal result, 99 xo reserves the right to void it.
6.2 Bet Cancellation and Review
In sports betting, if a match is cancelled or there is uncertainty regarding the outcome, the bet may come under review. The final settlement of a bet will not be made before the official result of the match is announced.
6.3 Software Misuse Prohibited
Using any bot, script, automation software, or artificial intelligence to influence gaming results is strictly prohibited. If such activity is detected, the relevant account will be closed immediately.
7. Responsible Gaming
99 xo believes that gaming is a form of entertainment — not a solution to financial problems. Users are advised to set spending limits for themselves and stick to them. If anyone feels that gaming is affecting their daily life, there is an option to place a temporary pause or self-imposed restriction on their account.
For the complete guide on responsible gaming, self-exclusion options, and support information, please read our Responsible Gaming Policy in detail.
8. Protection of Personal Information
Personal information provided during registration and transactions is kept secure through SSL encryption. 99 xo does not sell or share user information with third parties without permission. Full details on data collection, processing, and storage can be found in our Privacy Policy.
9. Right to Suspend or Close an Account
99 xo may suspend, restrict, or permanently close any account without notice in any of the following circumstances:
- If any clause of these Terms is violated.
- If evidence of fraud or fraudulent activity is found.
- If there is suspicion of money laundering or suspicious financial activity.
- If evidence of operating multiple accounts is found.
- If false information is provided regarding age or identity.
- If a user requests to close their own account.
Upon account closure, any valid balance (excluding bonuses) will be returned to the user, but only after identity verification has been completed.
10. Customer Support
99 xo's customer support team is available seven days a week, twenty-four hours a day in Bengali and English. Immediate issues can be resolved through live chat, or detailed complaints can be submitted by email: [email protected]
To find answers to common questions, you can visit our Frequently Asked Questions (FAQ) page — it covers the most common questions about deposits, withdrawals, bonuses, and accounts.
11. Limitation of Liability
99 xo is committed to providing uninterrupted service, but is not responsible for service disruptions caused by technical faults, third-party software issues, or unforeseen circumstances. If a game result is voided due to loss of internet connection, it will be reviewed upon request.
99 xo does not accept responsibility for financial losses arising from bets or gaming activity carried out at the user's own discretion.
12. Intellectual Property and Content Use
All content on the 99 xo platform — logos, designs, text, graphics, and software — is part of 99 xo's intellectual property. Users may use the site for personal and non-commercial purposes only. Reproducing, distributing, or using any content for commercial purposes without written permission is strictly prohibited.
13. Right to Amend Terms
99 xo reserves the right to partially or fully amend these Terms at any time. Updated terms take effect from the moment they are published on the site. Users are advised to review this page regularly to stay informed of the latest terms. Continued use of the site after any changes will be considered acceptance of the new terms.
14. Governing Law and Dispute Resolution
These Terms will be interpreted and applied in accordance with applicable law. In the event of a dispute, resolution will first be attempted through 99 xo's support channels. If a resolution cannot be reached through mutual discussion, both parties will agree on the next steps.